KETTP ORDER SOP

Kettp Order Standard Operating Procedure (SOP)

Click here to download Kettp Order SOP Flow Diagram.

To streamline operations and ensure customer satisfaction, Kettp follows a well-defined Standard Operating Procedure (SOP) for handling orders. Below is the step-by-step guide:

1. Inquiry and Consultation

  1. Receive customer inquiry through email, phone, or online form.
  2. Provide initial consultation to understand customer requirements, including project scope, site specifications, and desired features.
  3. Share relevant product catalogs, technical specifications, and service options.

    2. Requirement Analysis

    1. Conduct a detailed analysis of customer needs.
    2. Offer site assessment services if necessary.
    3. Recommend suitable products or customized solutions based on the analysis.

      3. Quotation and Proposal

      1. Prepare a detailed quotation, including product specifications, customization options, lead times, and pricing.
      2. Submit a comprehensive proposal outlining the project scope, deliverables, and terms of service.

        4. Order Confirmation

        1. Confirm the order upon receiving the signed agreement or purchase order (PO) from the customer.
        2. Issue an official sales contract and proforma invoice.

          5. Design and Approval

          1. Develop detailed designs or customization plans if required.
          2. Share designs with the customer for review and approval.
          3. Make revisions based on customer feedback.

            6. Production Scheduling

            1. Schedule production after receiving the advance payment.
            2. Ensure materials and components are ready and adhere to quality standards.

              7. Manufacturing and Quality Control

              1. Begin production using advanced manufacturing techniques (e.g., CNC laser cutting, H Steel processing).
              2. Conduct multiple quality checks at each stage to ensure adherence to Kettp’s standards.

                8. Packaging and Pre-Assembly

                1. Use professional packaging to ensure product safety during transportation.
                2. Pre-assemble components where possible to simplify on-site installation.

                  9. Logistics and Shipping

                  1. Coordinate with reliable logistics partners for timely delivery.
                  2. Provide shipping updates and tracking information to the customer.

                    10. Installation and Commissioning

                    1. Arrange on-site installation by a professional team.
                    2. Conduct system commissioning to ensure proper functionality.
                    3. Provide initial training to operators if required.

                      11. Final Inspection and Handover

                      1. Perform a final inspection with the customer to confirm the product meets expectations.
                      2. Obtain customer sign-off on project completion.

                        12. After-Sales Support

                        1. Offer ongoing maintenance and technical support.
                        2. Address any issues promptly to ensure customer satisfaction.
                        3. Provide spare parts and service packages as needed.